Privacy Policy

Privacy Policy

Last Updated: 27/08/2025

At Olive & Grace, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website WWW.Olive-grace.co.uk, shop with us, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

We collect several types of information to provide and improve our services to you:

When you create an account, make a purchase, or contact us, we may collect the following personal information:

• Name
• Email address
• Postal address
• Phone number
• Payment information (e.g., credit/debit card details)
• Order details (items, quantities, and shipping info)

We may also collect non-personal information automatically, such as:

• IP address
• Browser type
• Device type
• Referring/Exit pages
• Date and time of visits
• Pages viewed on our website

We use the collected information for the following purposes:

• Processing Orders: To complete and manage your orders.
• Customer Service: To respond to inquiries and provide assistance.
• Marketing Communications: To send promotional emails or offers (with your consent).
• Improving User Experience: To personalize and enhance the website and services.
• Legal Obligations: To comply with legal obligations and resolve disputes.

Under the GDPR, we process your data based on the following legal grounds:

• Contractual Necessity: To process and fulfill your orders.
• Consent: When you sign up for newsletters or marketing communications.
• Legitimate Interest: For example, to improve our website and services.
• Legal Obligation: To comply with applicable laws.

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

• Service Providers: For payment processing, delivery, and customer support.
• Legal Requirements: If required by law or in response to valid legal processes (e.g., a court order).
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that process.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Under the GDPR, you have the following rights:

• Right to Access: You can request copies of your personal data.
• Right to Rectification: You can request corrections to inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
• Right to Restriction of Processing: You can request the limitation of processing of your data.
• Right to Data Portability: You can request that your data be transferred to another service provider.
• Right to Object: You can object to the processing of your data for certain purposes, including marketing.

To exercise these rights, please contact us at Tania@olive-grace.co.uk

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that allow us to collect certain information. You can manage or disable cookies through your browser settings.

For more information about our use of cookies, please read our [Cookie Policy].

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. Please review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Please review this Privacy Policy periodically to stay informed about how we are protecting your data.

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Olive & Grace
Tania@olive-grace.co.uk